It is our wish to provide quality medical care to you and your family.  We welcome both positive and negative comments so that we may improve our services to you. Periodically we may ask you to complete a patient feedback forms. These are completely anonymous and confidential.

The Coomera Family Practice provides your treating doctor with practice management services in accordance with their instructions. Your treating doctor is an independent contractor who is responsible to you for all conduct.

If you are unhappy with any aspect of the care or service you receive from this practice, please speak to one of our doctors, the practice manager or the reception staff, and we will endeavour to address the problem. If you still have concerns, please submit them in writing.

It is your right, however, to take make a complaint to an external organisation. The body to contact is:

The Office of the Health Ombudsman
P O Box 13281
George Street
Brisbane QLD 4003

Call: 133 OHO (133 646)

web: www.oho.qld.gov.au
email: info@oho.qld.gov.au