Feedback is an extremely important part of our clinic’s operations. We love to receive positive feedback and Google reviews and on the odd occasion that a patient has had a negative experience, we will do all that is possible to rectify the situation. If you have had a positive experience then please let us know or leave a review for us so that others may also benefit from your experience. Conversely if you think that there is something that we can improve on then please let us know and we will take measures to rectify. Everyone involved at Coomera Family Practice feels that we are bringing something new and exciting to medical clinics in Coomera…service, commitment to our patient’s well-being, relationship development and good old fashioned doctoring are what we are about. Feedback is a vital way of improving our services to patients and we act on all whether positive or otherwise. Any complaints or suggestions for improvement may be directed to the practice manager who will endeavour to resolve any issues.
However, if you feel that an external body is required to deal with your complaint you may contact:
The Office of The Health Ombudsman on 131646 or www.oho.qld.gov.au