Telephone calls

We understand that there may be occasions that you might want to speak with your doctor on the telephone. When the need arises please don’t hesitate to ring our receptionist during surgery hours. Should the doctor be in a consultation, a message will be left for them to return your call at their earliest opportunity if the matter is not of an urgent nature. All emergency calls will however be put straight through. At Coomera Family Practice we believe that the relationship between patient and doctor is of the utmost importance – call us old fashioned but we still think that a patient should be able to pick up the phone and speak with their local GP when they need.

Should you believe the situation you wish to contact the doctor about is life threatening however, please call emergency services on 000 immediately.

Due to privacy concerns we are unable to give test results out over the phone. Once your results are back in our system we would be more than happy to schedule an appointment with your doctor for you to discuss with them directly. If you have concerns please contact us immediately so that we may be able to book you an urgent consultation.

If you have a question of a more general nature then our amazing registered nurse Sharon will be happy to chat with you. Sharon has a wealth of experience and knowledge in all aspects of general health and will be able to give you advice on what to do next or simply allay your concerns. Sometimes a friendly and reassuring voice on the other end of the phone may be all that’s needed.

So pick up the phone and call our friendly reception staff should the need arise on 07 5636 7976 and it will be our pleasure to assist.